PRIVACY POLICY

Effective date: March, 2021
Business name: Move Right EP
Website: www.moverightep.com
Email:admin@moverightep.com
Phone: 0401 875 518
Address: Unit 1 / 10 Blaxland Road, Campbelltown NSW 2560

1. Who we are

Move Right EP provides Exercise Physiology and Personal Training services designed to help people move better, reduce pain, and improve their health.

We are committed to protecting your personal information and handling it in line with Australian Privacy Principles.

2. What we collect

We may collect:

Name, phone number, email
Date of birth and address
Health and injury information
Goals, lifestyle and training data
Appointment and service history
Payment details
Website and advertising interaction data

3. Health (sensitive) information

As a health provider, we collect sensitive health information where required to safely deliver services.

This is only collected with your consent or where required by law.

4. How we collect information

We collect your data when you:

Submit a form (website, ads, landing pages)
Book or attend an appointment
Contact us via phone, email or social media
Complete assessments or onboarding forms
Interact with our ads or website

5. Why we collect it

We use your information to:

Contact you about your enquiry
Book and manage appointments
Deliver personalised programs
Track progress and results
Process payments
Communicate important updates
Improve our marketing and services

6. Systems we use

We use:

Splose (client management, bookings, billing)
Trainerize (programs, tracking, communication)
Google Analytics (website tracking)
Meta Pixel (Facebook/Instagram ad tracking)

These platforms may store or process your data.

7. Advertising & tracking

We use Meta (Facebook/Instagram) and Google tracking tools to:

Measure ad performance
Understand user behaviour
Improve targeting and results

This means your activity on our website may be used to show you relevant ads.

8. Who we share it with

We may share your data with:

Our practitioners and staff
Referring doctors or providers
Medicare, insurers, NDIS parties
Software providers (Splose, Trainerize)
Payment providers
Marketing/analytics platforms

We never sell your data.

9. Marketing & contact consent

By submitting your details through our website or ads, you agree that we may:

Contact you via phone, SMS, and email
Follow up about your enquiry
Send relevant service or promotional information

You can opt out anytime.

10. Data security

We take reasonable steps to protect your data through secure systems and platforms.

11. Overseas data

Some platforms we use may store data outside Australia.

12. Access & correction

You can request access or corrections to your data at any time.

13. Complaints

14. Contact

Move Right EP
Unit 1 / 10 Blaxland Road
Campbelltown NSW 2560

Email: admin@moverightep.com
Phone: 0401 875 518